Get Maintenance to the Right Problem Faster
Give operators a simple way to escalate equipment and maintenance issues immediately, route the call to the right maintenance personnel, and track every response from trigger to close.
10in6 turns maintenance calls from the floor into a structured, visible workflow with response tracking and full history.
When equipment needs maintenance, the biggest delay is often not the repair — it is getting the right people involved.
A machine stops or starts behaving abnormally. The operator knows something is wrong, but without a structured process, the escalation is informal — a radio call, a walk to find a supervisor, a text to the maintenance team. The right person may get involved eventually, but there is no record of when the issue started, how long it took to respond, or what the actual resolution was.
Without a structured process, calls can be missed, delayed, or handled without a clear record of response and resolution.
From the floor to the right technician — tracked every step.
Trigger the call from the floor
With a single button press, operators can escalate equipment, repair, or safety-related issues as soon as they happen — without leaving their workstation or searching for the right person to contact.
Route the call to the right maintenance team
Calls can be directed to specific technicians or maintenance groups based on call type or area, while real-time Andon boards show open calls and response status across the facility.
Track the response through resolution
Every call is tracked from trigger to close — including response time, resolution time, and the people involved. When needed, a work order can also be created automatically from the call to support follow-up and maintenance history.
Open calls, response status, and full history in one place.
With 10in6 Maintenance Andon Calls, your team can see:
- Open maintenance calls in real time
- Which technician or team was notified
- Response status across the facility
- Response and resolution time by call
- Maintenance activity history by technician or issue
- A full audit trail of every call, response, and resolution
Why faster escalation and better tracking matters
Maintenance Andon Calls helps reduce the delay between the moment a problem happens and the moment the right person starts working on it. It gives operators a faster way to get help, gives supervisors better visibility into active maintenance issues, and gives the plant real data on response performance and recurring equipment problems.
Maintenance Andon Calls works with:
Maintenance Andon Calls — FAQ
- What types of issues can be called in?
- Maintenance Andon Calls can be configured for any equipment or repair-related issue your floor needs to escalate — machine faults, hydraulic issues, safety concerns, tooling problems, and more. Call types are configurable to match your operation.
- How are maintenance teams notified when a call is triggered?
- Depending on your deployment, notifications can be shown on real-time Andon boards, sent by email or SMS, or displayed on facility-wide display screens. Calls can be routed to specific technicians or maintenance groups.
- Does the system track who responded?
- Yes. Every call records who responded, when they acknowledged it, and when it was resolved. Response time and resolution time are tracked per call and available in reporting.
- Can a call automatically create a work order?
- Yes. When the CMMS Work Orders module is deployed, a maintenance Andon call can automatically generate a work order, pre-populated with the call details, area, and issue type. The technician can then log their work against that order.
- Can we see response time performance over time?
- Yes. Historical data from every call is available for reporting. You can review average response times by area, technician, call type, or time period — and track whether performance is improving.
- How does this differ from the MES Andon Calls feature?
- MES Andon Calls is a broader escalation tool that covers maintenance, quality, material handling, team leaders, and more. Maintenance Andon Calls is specifically focused on equipment and repair issues — and adds the deeper CMMS integration, including automatic work order creation and technician tracking.
Need work orders, PM checks, and Andon calls set up for your maintenance team?
Every 10in6 deployment includes our team — connecting your equipment, configuring your workflows, and supporting your operation long after go-live.
Get maintenance issues in front of the right people faster
Trigger calls instantly, track every response, and build a clearer record of maintenance activity across the plant.